ISO 9001 is the international standard that specifies requirements for a quality management system (QMS)

What is ISO 9001:2015?

ISO 9001:2015 is an international standard for Quality Management Systems (QMS) published by the International Organization for Standardization (ISO). This standard provides a framework to enhance the quality of products and services and ensure customer satisfaction.

Why Do We Use ISO 9001:2015?

1.Enhancing Customer Satisfaction

ISO 9001:2015 helps organizations understand customer needs and expectations, ensuring products and services consistently meet or exceed these expectations.

2.Improving Operational Efficiency

By implementing better and standardized processes, organizations can improve operational efficiency, reduce waste, and enhance productivity.

3.Managing Risks

The standard provides a framework for identifying, evaluating, and managing risks that can affect product and service quality.

4.Compliance with Regulatory Requirements

ISO 9001:2015 helps organizations ensure compliance with various legal and regulatory requirements relevant to their products and services.

5.Enhancing Reputation and Trust

Certification to ISO 9001:2015 demonstrates an organization's commitment to quality, enhancing reputation and trust among customers, business partners, and other stakeholders.

6.Improving Employee Engagement

By involving employees in the development and implementation of QMS, ISO 9001:2015 enhances employee engagement and motivation, ultimately improving overall organizational performance.

7.Competitive Advantage

Organizations certified to ISO 9001:2015 can differentiate themselves in the market, gaining a competitive edge in their industry.

Origin of and Development

1.International Organization for Standardization (ISO)

ISO is an international standard-setting body composed of representatives from various national standards organizations. It was founded on February 23, 1947, and is headquartered in Geneva, Switzerland.

2.Evolution from BS 5750

ISO 9001 originated from the British Standard BS 5750, published by the British Standards Institution (BSI). BS 5750 was adopted by ISO and published as ISO 9001 in 1987.

3.Revisions and Updates

ISO 9001 has undergone several revisions to ensure its relevance and effectiveness in meeting evolving industry and customer expectations. The latest version, ISO 9001:2015, was published in September 2015 and includes a risk-based approach, enhanced focus on leadership, and emphasis on process management.